Shipping policy

Shipping Policy

Last updated: August 9, 2026

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Delivery Time

We ship worldwide from our fulfillment partners. Estimated delivery times are as follows:

Destination	Estimated Delivery
United States	3–12 business days
Canada	7–14 business days
International	10–20 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, carrier delays, and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your order and destination. We occasionally offer free shipping promotions — sign up for our email list to be notified.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after your order has been dispatched.

Customs & Import Duties

For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by their country. Trail & Sole is not responsible for delays caused by customs processing.

Lost or Stolen Packages

Trail & Sole is not responsible for lost or stolen packages after the carrier has confirmed delivery. If your tracking shows delivered but you have not received your package, please:

Check with neighbors or building management
Contact the carrier directly with your tracking number
Reach out to us at hello@trailandsole.com and we will do our best to assist

Incorrect Address

Please ensure your shipping address is correct at checkout. Trail & Sole is not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at hello@trailandsole.com — we will do our best to update it before the order ships, but cannot guarantee changes once an order is in processing.